Delivery, Returns, Refunds & Cancellation Policy

 

Delivery Methods and Times

The majority of orders are dispatched within 24 hours from receipt of your order.  The time in transit will vary according to destination - normally one to two days within the UK and within a few days for international orders.  We will advise you immediately if there is any expected delay.  Our carriers routinely email tracking information directly to you.

Delivery Charges

Delivery within the UK:

We have no minimum order charge.   Packing and carriage is charged at £12.50 per order.  If we need to ship your order in more than one consignment you will only be charged once for delivery.  Carriage is supplied free of charge on larger orders.

Delivery outside the UK:

We have no minimum order charge.  Packing and carriage on international orders are charged at a fixed cost on a DDU (Delivery, Import Duty Unpaid) basis.  You may be responsible for any applicable import duty and administration fees.  If you do not have an account with the carrier there may be delays in delivery waiting for payment to be made.  Our eStore will also give you the opportunity to request a pickup by your own carrier.    We can provide proof of shipping charges if required.  If your order contains Dangerous Goods we will inform you of any additional charges and suggest the best way to deliver these items.  Carriage is supplied free of charge on larger orders on a DDU basis.

International Shipments of Dangerous Goods

International shipments of Dangerous Goods require additional packing and documentation.  Some hazardous items cannot be shipped in the same package as others because of incompatibilities.  Products can sometimes be packed down into smaller packs to allow shipping in Excepted Quantities (EQ) or Limited Quantities (LQ).  Shipments by air freight for these items may be subject to additional charges depending on destination or carrier.  Please contact us for information regarding the shipment of Dangerous Goods.  These items are clearly marked in our catalogue and in our eStore.  We will inform you of additional charges for Dangerous Goods shipments.

Guarantee

Our products have been developed and tested to perform to the highest standards in elemental microanalysis and isotope ratio mass spectrometry applications. All of our products are unconditionally guaranteed to meet your expectations. If we fail to meet your standards for whatever reason we will issue a refund in full.

Standard Returns

You can return any unwanted items within 7 days of delivery.  Just call us on +44 (0) 1579 384174 or e-mail: sales@oealabs.com and will arrange collection of the items free of charge and issue a full refund.

Damaged, Incorrect, Missing or Faulty Items

If any items are damaged, incorrect, missing or faulty please contact us within 7 days on +44 (0) 1579 384174 or e-mail: stuart.carter@oealabs.com.  We will arrange a replacement to be sent to you immediately and if necessary arrange collection free of charge.

Cancellations

Cancellation of orders after the goods have been dispatched from OEA Laboratories can be accepted in legitimate circumstances but we may need to charge for the packing and shipping charges incurred.  Please call us on +44 (0) 1579 384174 or e-mail stuart.carter@oealabs.com to discuss the details.