Prices: Unless agreed in writing by OEA Laboratories, all quotations expire 30 days following the date of quotation. All prices are exclusive of VAT, duties and any other local taxes.
Handling and Use: Any chemicals supplied should be handled only by qualified individuals trained in laboratory procedures and familiar with their potential hazards. Some of the chemicals supplied may be extremely toxic, hazardous or flammable. Products are supplied on the condition that the customer accepts responsibility for any accident arising from their handling or use. All products are supplied for laboratory use only.
Disposal of Waste: The customer warrants that all chemicals will be disposed of in a safe and environmentally friendly manner in line with current legislation.
Control of Substances Hazardous to Health - COSHH: To comply with the customers own COSHH regulations, or similar such regulations, MSDS sheets are available for all products supplied by OEA Labs.
Payment Terms: OEA Laboratories payment terms are normally net 30 days unless otherwise quoted in writing. Credit or debit card payments will not be debited until your order is ready for dispatch.
Returns/Refunds: Our products have been developed and tested to perform to the highest standards in elemental microanalysis and isotope ratio mass spectrometry applications. All of our products and services are unconditionally guaranteed to meet your expectations. If we fail to meet your standards just return the product or inform us of any problem with our service and we undertake to make a full refund with one week of receipt of the purchased goods.
Title and Risk: Goods supplied by OEA Labs shall remain the property of OEA Labs until paid for in full by the Customer. The customer will be liable for any loss, damage or use of products between delivery and such a time as full payment is received.
Damaged Goods: In the event of goods being damaged during transit, OEA Laboratories must be informed within 7 days of receipt of the goods. When requested, damaged goods must be returned to OEA Laboratories for inspection before replacements are dispatched. Under no circumstances should a customer accept or sign for goods from a courier that are clearly damaged or potentially damaged. The customer must retain all packaging from damaged goods for inspection by an OEA Laboratories representative or a representative of the courier.
Delivery: OEA Laboratories shall make every effort to meet any delivery date quoted but shall not be liable for any loss or damage arising directly or indirectly from delay in delivery.
Shipping Charges: All quotations given for international shipments are estimations given in good faith only. OEA Laboratories will invoice for such charges at cost and will provide proof of such charges if required. OEA Laboratories shall not be liable for additional charges incurred such as customs clearance, duty, local taxes and onward shipping charges.
Cancellations: Customer orders may only be cancelled in writing unless otherwise agreed. Please telephone us in the first instance to discuss details. Cancellation of orders after the goods have been dispatched from OEA Laboratories can be accepted in legitimate circumstances but the customer may be liable for packing and shipping charges incurred.
Insolvency: In the event that the customer shall suffer insolvency, bankruptcy or a receiver be appointed, any goods that have not been paid for in full shall remain the property of, and be recovered by OEA Laboratories.
Public and Products Liability: Any claims against OEA Laboratories in respect of damage to property or persons shall be limited to the value of the contract.
Warranty: OEA Laboratories warrants its products against defects in materials, workmanship and design. No liability for loss or damage in excess of the purchase price of the goods will be accepted.
Incorrectly Ordered Goods: By agreement only, OEA Laboratories may choose to accept the return of incorrectly ordered goods. The customer may be liable for a re-stocking fee, shipping and packing charges. No products may be returned if any seals have been broken.
Severability and Waiver: In the event that one of these Terms and Conditions shall be found to be void, failure to enforce such condition shall not be regarded as a waiver of the remaining Terms and Conditions.
Relevant Law: These Terms and Conditions and the contracts to which they relate shall in all respects be governed and construed in accordance with the laws of England and Wales.
Acceptance: The placing of an order with OEA Laboratories implies acceptance of the above conditions.
Expert Testimony: OEA Labs analyse customers samples only for research and quality assurance purposes. OEA Labs does not provide Expert Testimony in legal proceedings.
Anti-Bribery Policy: It is the policy of OEA Laboratories to conduct all of our business in an honest and ethical manner. We will report any incident of attempted bribery and will uphold all laws relevant to countering bribery and corruption and remain bound by the laws of the UK including The Bribery Act 2010 in respect of our conduct at home and abroad. This policy applies to all individuals working for and on behalf of OEA Laboratories or any other person associated with us wherever they are located.
Anti-Competition Policy: OEA Laboratories does not condone any activity which might in any way restrict fair competition. We will report any anti-competitive conduct and will uphold all laws relevant to anti-competitive activities and remain bound by the competition laws of the UK and the EU in respect of our conduct at home and abroad. This policy applies to all individuals working for and on behalf of OEA Laboratories or any other person associated with us wherever they are located.
Miscellaneous: The use of the term OEA Laboratories or OEA Labs in the above Terms and Conditions shall mean OEA Laboratories Limited.